Terms and Conditions
Privacy
The privacy of your customer data, orders and credit cards are important to us. We will not disclose or sell your customer data to any third party. We will only send you email newsletters if you explicitly opt in.
Credit card details are not stored anywhere on our servers nor in our premises. Your credit card details are processed in real time by an independent payment gateway authorised by our bank, using secure encryption.
Payment options
All our yummy producs are in NZD, we are a 100% New Zealand owned & run family company!
We are happy to offer you the payment options of either direct deposit into our New Zealand bank account or by a credit card payment through our secure online payment system (website).
Delivery Times
We will usually process your order within 1-2 business day following payment in cleared funds. Payment by online banking cannot be checked until the next business day. We will send you an email notifying you when your order has been shipped. Please allow up to 2 days for delivery domestically, or 1 week internationally.
Shipping
We ship with NZ Couriers, all parcels are tracked. North Island delivery time is usually overnight (from date of shipment) and can be delivered to rural addresses along with residential and business addresses. Please allow up to 2 days extra for rural deliveries.
South Island delivery time is usually 2 days (from date of shipment) and allow up to 2 extra days for RD.
Please note we can't ship to PO Boxes within NZ.
Kailash Herbs is not responsible for the loss of any packages once they have been given to NZ Couriers. However in the unlikely event that a package is lost we will launch an investigation with NZ Couriers and help with the process as much as possible.
Please make sure that you provide us with an address that is complete so delivery can be smooth and quick.
When an order is placed, we aim to send the products out within 1-2 business days of receiving your payment, usually the same or next day, however if there is any unexpected delay we will contact you immediately.
Returns Policy
Here at Kailash Herbs we work hard to provide you with the highest quality ingredients, if you receive a shipment from us in which the goods are damaged or you believe that the incorrect product or quantity has been sent, then please contact us immediately.
Please do not send back any products without first contacting us. Please keep all packaging and shipping materials or a claim cannot be lodged on your behalf through NZ Couriers. Please be aware that it can take several weeks for a claim to be processed, though we will do everything we can to expedite a replacement.
Kailash Herb's recycling policy
We do as much as we possibly can to help keep our planet beautiful. We always recycle everything we possibly can and encourage our suppliers to ship ingredients zero waste also.
All our cardboard and paper products that our ingredients are delivered in are recycled, or re-use them to package parcels. We only print what is necessary and use 100% recycled paper.
We use part of our home & garage as our office and warehouse - keeping electricity useages to a minimum. We are continually looking for ways to improve our recycling capabilities and we encourage our customers to recycle everything they can also.
All of our product containers are glass with tin lids or tin and we are moving toward 100% zero plastic as soon as we can!
We ship products in cardboard boxes (often recycled) and smaller items in paper bags. We also use paper rather than plastic sticky tape to package boxes etc.
Wholesale?
Yes we do supply wholesale pricing for our herbal oils, tinctures and hydrosols. Please drop us a quick line with your contact details!
DISCLAIMER
The information on this website is provided in good faith. To the best of our knowledge the information is accurate and current. We do not make any warranty as to the accuracy and completeness of the information on the website and that any products or services will meet your requirements. Kailash Herbs reserves the right to change any detail on the website at any stage, including prices.